Delivery and Returns

Shipping Information:
At this time we only offer shipping services to USA including US territories and Canada. Customers outside of Canada and USA please contact us before placing your order, we need to verify shipping address and shipping method in order to make sure your item delivered on time and damage free. To countries outside of Canada and USA orders will be shipped by approved bonded courier EMS, FedEx, UPS or DHL.

Calculating Cost:
Shipping costs depends on the weight of the order, shipping method selected, shipping origin and shipping destination. This will be calculated when you checkout your shopping cart.

Delivery Time:
The shipping time varies depending on the shipping method chosen. The shipping methods available depends on the products purchased, availability of the products at the respective warehouses and shipping destination. The website will automatically determine the shipping methods available based on the various factors and present them accordingly in the shipping section of the checkout process. We don't grantee exact delivery dates because the packages can be held back by the carrier due to the internal carrier operations, wild fires and weather delays.

Returns and Exchanges:
We guarantee that products we sell are high quality by offering a 30 days Exchange policy , 1 year limited repair warranty on most electronics and lifetime limited warranty on cables or other non-electrical devices. Refunds will be processed within 3 business days after item received and inspected. Payment refund will be processed to original method of payment that was used at time of purchase.

Conditions:
You have to inform us at service@ftaelectronics.ca within 30 days if you intend to return/exchange.
State the items that you would like to return and the reason for the return.
Shipping cost is non-refundable.
Return item must be in its original/unused condition. Returns of damaged or used goods will be rejected - these goods will be discarded.
Incomplete packaging will result in a 30% re-stocking fee.
If the order was shipped under a free shipping promotion, a US$3 fee will be deducted from the refund amount to cover the shipping charges.
Our store also reserves the right to refuse returns deemed to be an abuse of our return policy.